Cold outbound is half the job. The other half is everyone who writes back. LISTEN agents own one or more channel inboxes, classify every inbound, create the lead if they're new, and reply with your directives and goal · all without a human in the loop. If another agent is already working that lead, they step aside automatically.
Pick any combination of email · LinkedIn · WhatsApp · Telegram · Instagram · Messenger · SMS · Voice inboxes. Filter by subject, sender or body keywords so multiple agents can listen on the same channel without colliding.
When someone outside your DB writes in, the agent creates the lead, attaches the conversation, and starts responding. No silent drops, no inbox triage.
A cheap-LLM pass extracts firstName, lastName, title, company and country from each inbound. Thin profiles fatten on their own as the prospect talks.
If another agent has an active sequence or adaptive plan on the lead, the LISTEN agent yields gracefully and lets that agent continue. Zero voice collisions on the prospect's inbox.
Preset goals (book a call, qualify), free-text custom goals ("book a strategic call with the founder"), or fully unbounded conversations for support and community.
Each LISTEN agent ties to an Identity carrying mission, directives, escalation contact and context notes. The AI never strays off-brand or off-policy.
Chatbots run on one channel (your website) and trigger on intent rules. LISTEN agents are persistent AI workers that own real-world inboxes · your support email, your shared LinkedIn account, your WhatsApp Business number · and reply with full context, your brand voice, and adjustable goals.
The claim resolver. Filtered claims (e.g. 'subject contains [VIP]') beat unfiltered claims; only one agent claims each inbound. If another agent has an active sequence on the lead already, the LISTEN agent yields automatically · it never overrides a live outreach.
Yes. Set the goal to BOOK_CALL or BOOK_DEMO. The agent nudges the prospect toward that goal, drops your meeting link verbatim on call_request, and pauses itself the second the goal is hit · just like an outbound agent does.
Yes · set the goal to Unbounded and the agent never stops because 'the goal is reached'. The only exits are unsubscribe, out-of-office, and (if you configured it) a streak of N negative replies.
Per-token, no · LISTEN uses the same auto-reply engine outbound uses. Per-month, it depends on inbound volume, but the agent yields when another agent is active, so you're never double-paying for the same prospect.
Trial on request · contact our sales team.